Jagabuy Operating Guidelines

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  • Jagabuy Operating Guidelines


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    Jagabuy Operating Model Guidelines

    ·         Guidelines Changes

    ·         Commissions

    ·         Product Creation Guidelines

    ·         Value Added Services (VAS)

    ·         Fulfillment Method Guidelines

    ·         Return Guidelines

    ·         Promotion Guidelines

    ·         Payment Terms Conditions and Payment Schedule

    ·         Product/Account Delisting and Order Regulation

    ·         Sensitive Goods Policies

    ·         Guideline Changes

    Any major change regarding the below guidelines that impacts the vendor operating model will be communicated via Email to vendors. Vendors are required to keep the registered email up to date in Seller Center (Settings >> Vendor’s Profile >> Email Address).  

    ·         Commissions

    JAGABUY has set up a clear and transparent commission structure, based on the category of products offered by the vendors. This commission structure can be reviewed on Seller Center (Settings >> Vendor’s Profile >> Commissions).  

    ·         Product Creation Guidelines

      The vendor is responsible for creating products on Seller Center as well as uploading pictures and content that meet JAGABUY’s expectations. JAGABUY staff will review and quality check each product to ensure they are compliant with JAGABUY’s expectations. A product will not go live unless it meets all requirements. All detailed content guidelines are available per category here  

    ·         Image Guidelines & Resizing Tool

    1.    You can upload up to 8 images for each product in JPEG, PNG and GIF formats.

    2.    Maximum file size is 1MB.

    3.    First Image will be the main image of your product.

    4.    First Image should be the front view of the product

    5.    Watermarked images are not allowed

    6.    Background of the product should always be white

    7.    Image size should always be 680x850 pixels. If your image is between 1000x1000 and 2000x2000 pixels you can use our image crop tool to re-size, rotate and crop your images. To access this tool just click on the pencil button on the top left corner of each image you upload (illustrated below).



    Note:: The edit icon will only appear on newly uploaded / unapproved images

    ·         How to use the tool?

    1.    Zoom in or out to make the product cover 80% of the white space.

    2.    Drag the grid to make sure the product is centrally positioned.

    3.    Use arrow buttons to rotate the image if required.

    4.    Click on 'Crop' to save the changes.

    ·         Value Added Services

    1.    Jagabuy Express is our premium service that will grow your sales and ease the fulfillment of your orders. Jagabuy will store, pack and ship your items directly to your customers at a fee here

    2.    Jagabuy Studio: As an incentive for all new vendors, Jagabuy offers a free photo-shoot for the first 30 SKUs to be listed to ensure a seamless on-boarding process. Images are taken and uploaded on behalf of the vendor in line with the Jagabuy standards. The vendor may wish to continue with our Value Added Service (VAS) for SKUs in excess of 30here as is applicable with most returning vendors. 



    ·         Fulfillment Method Guidelines (Vendor Drop Shipping)

    1.    Cancellation Rules: If the stock of the vendor is up to date, no cancellation should occur. The Vendor will be charged (commission of the item x2, capped at 2500 Naira per item) for every order cancelled at his will.

    2.    Fulfillment time rule: The vendor commits to processing (i.e. setting the order to “ready to ship”) every order within 24 hours of the item hitting the vendor’s Seller Center portal. The Vendor commits into delivering (i.e. ensuring the item is set to “shipped” status) 100% of its ordered product to ECART SERVICES NIGERIA LTD within 24 hours after the item was set to “ready to ship” status.

    3.    Jagabuy Express (Fulfillment by Jagabuy): Thanks to Jagabuy Express, the Vendor does not have to manage his stocks anymore. Products Fulfilled by Jagabuy will be delivered to the customer faster, resulting in better customer satisfaction. Additionally, Jagabuy Express items will be featured on the Jagabuy website with the Jagabuy Express badge, adding more visibility. To be approved for Fulfillment by Jagabuy Service, please raise a claim. Requests for the Jagabuy Express service will be reviewed based on available warehouse space.   If your request is approved, you may submit a Fulfillment by Jagabuy inbound request, but following the below steps:  

    1.    Create your products in Seller Center.

    2.    Place a “Fulfillment Request” in Seller Center.

    3.    Each request will be reviewed individually by the Jagabuy team and may be amended.

    4.    Drop off your stock at Jagabuy warehouse or have Jagabuy to pick it up for you

    5.    Now you can relax, change your prices, join promotions, we take care of the rest.


    ·         Packaging Guidelines + Sanctions

      Jagabuy will conduct tests and audits of the packaging practices of each vendor and may refuse to ship an order for which the packaging is not matching the Packaging Guidelines.   If the products packaged by the vendor and received by ECART SERVICES NIGERIA LTD  are not following the guidelines, item can be repackaged by Jagabuy.


    Package must not show any sign of usage of any visible damage. As a consequence, if more than 2 (two) times in one month, the orders received by ECART SERVICES NIGERIA LTD from the vendor are not following the packaging guidelines, ECART SERVICES NIGERIA LTD may charge a penalty to the vendor or propose the vendor to change its Fulfillment Method under the sanction of Shop suspension or contract termination.   Vendors are responsible for providing adequate packaging for your products. Adequate packaging will protect the item during the entire delivery and return to vendor process. If the Jagabuy-branded packaging is not sufficient to protect the item, the vendor must supply additional packaging, such as bubble wrap, a larger box, or space fillers. All items that may be crushed during the delivery process must be packed in a carton, rather than flyers. If an item is too small for the carton provided, the vendor must fill the empty space with a filler material.   You may read the full packaging guidelines here.  


    You can also watch a video tutorial explaining how to pack your items here.


    ·         Return Guidelines

    Return to Vendor / Return to Inventory

    Once marked as “Failed Delivery” and the package is untouched by the customer, it would be sent to the Return Hub un-tampered for pick up/delivered to your doorstep. If the package has been opened by our customer, it will be retrieved and sent to Jagabuy Warehouse where it will be quality checked and returned into our inventory.

    The Jagabuy team processes items for return to vendors on a daily basis. Vendors should only come to the warehouse to pick-up return items if they have received a confirmation email from the Jagabuy team. You are required to provide your Seller ID while visiting the warehouse to pick returns. If you do not have your seller ID, please raise a claim with the name of the store-owner/ store-representative. This person must come with a valid form of ID that matches the information given.


    The confirmation email would include the number of items processed for pick up & the scheduled date. It is your responsibility to ensure that the list of items given to you in the warehouse matches the list received in the confirmation sent to you. If it does not match, please raise a claim with the list of items collected. 


    Once the vendor has received a confirmation email that items have been processed for return pick-up, the vendor has 21 days to pick-up these items or the items will be considered forfeited by the vendor. Please ensure the email information provided in Seller Center is up to date to avoid missing important return-to-vendor communication.   For certain fast-moving SKUs, the Fulfillment by Vendor return items may be moved into Jagabuy’s inventory and put live on Jagabuy.com.ng, making the item immediately available for resale.  

    ·         Promotion Guidelines

    >Jagabuy regularly offers the possibility to vendors to join open promotion campaigns, based on special prices offered to the customers. The vendor can join the promotion through seller center Promotion features. Once his offers have been reviewed and accepted by Jagabuy commercial staff, the vendor has the obligation to respect his commitment, both in terms of price and stock available for the promotion. In case the vendor would not respect his commitment, Jagabuy reserves the right to apply sanctions as per section below (see Sanctions section).

    >Vendor must keep in mind that the discounts provided through the promotion feature is a discount based on the original selling price of the product.  

    >See how to apply for our promotions here  

    ·         Payment Terms Conditions and Payment Schedule

    All vendors will receive weekly payments for items set to delivered within 7 days of the payout day. Every vendor on Jagabuy.com.ng will be allocated a business day of the week, from Monday to Friday, for payments. If you are, for instance, a Vendor with Friday as an allocated payout day, you will receive payment for items set to delivered during the period 7 days prior to the payout day. For example, the payment made on Tuesday, March 24th will be for all items set to delivered between March 17th and March 23rd.  

    ·         Sales and Order Regulations

    JAGABUY has set high operational expectations for all vendors joining on the platform.


    Behaviour leading to Charges:


    If the vendor does not respect the contract terms, it will be charged as per below structure:


    ·         Cancelled items: All orders cancelled before an item is shipped due to vendor error will be considered out of stock and will be charged a Fee.

    ·         Late Shipment: All orders set from Pending to ready-to-ship after the required timeline of 24 hours will be charged a Late Fulfillment Fee.

    ·         Returns: All items returned by the customer due to a vendor-related issue, such as incomplete item, defective product, counterfeit product, or missing item, will be charged a fee.

    JAGABUY will charge fees as per the below levels:


    ·         Cancellation:2 X Standard Commission value capped at 2500 Naira per Item.

    ·         Late Shipment: Standard Commission value capped at 2500 Naira per Item.

    ·         Sales Regulation on Bad Quality Products

    Sales Regulation is based on returns


    ·         Returns

    If the SKU return rate is greater than 2% (For General Merchandise) or 1.5% (Fashion items) with a minimum of 3 customers who returned the SKU.


    Products that have had repeated sales regulations will be delisted after the fourth occurrence of such regulations.


    No Exemptions.

    ·         Vendor Delisting Due to Counterfeits

    Products offered to our customers MUST be authentic as Jagabuy has ZERO tolerance for the sale of fake products, including any products that have been illegally replicated, reproduced, or manufactured.


    ·         50,000 Naira fine on first occurrence of detection of a listed replica or fake.

    ·         50,000 Naira fine on second occurrence of detection of a listed replica or fake.

    ·         On the third occurrence, the vendor will be delisted and barred indefinitely from the platform.

    ·         Order Regulation

    Below are the Order regulation criteria for vendors with respect to cancellation rate and fulfillment score:


    Orders on your account will be regulated the following week based on your cancellation rate orders and orders you were able to successfully ship within a four week period.




    Cancellation Rate

    Daily Order Regulation



    2.5% - 5.0%

    75% * DCF

    5.0% - 10.0%

    50% * DCF






    Pending to Ship Order Limit (PTSOL)




    max (10*DCF,150)


    max (5*DCF,100)



    N.B. Daily Capacity to Fulfil (DCF) = (Total orders - OOS orders)/ Number of order days.


    For issues regarding order regulations, kindly raise a claim or call +23418881102 or +23412772361.


    ·         Sensitive Goods Policies

    For sensitive goods products, Vendor must add to the description of its products the below Product Creation Requirements. If for the mentioned Categories the requirements are not matched, the products of the vendor can be delisted.  


    Jagabuy Categories

    Product Creation Requirements


    Non Alcoholized Beverages Sodas Other Beverages Food Other Food

    Must indicated storage condition + Origin of the food

    Alcohol & Tobacco

    Alcoholized Beverages Cigar Universe Shisha & Accessories Other Tobacco E‎-Cigarettes & Accessories

    Must indicated storage condition + Origin of the product

    Baby Equipment

    Baby Care & Safety Baby Feeding Baby & Toddler Toys Sleeping & Nursery Gear & Stroller Others Baby

    Must indicated usage condition + minimum age + main materials present in the product

    Health Products

    Health & Fitness, Protrein Powders, Food supplements

    Must  indicated Usage condition + storage condition + main ingredients

    Beauty Products

    Body shop Make up Facial Skincare Perfumes Hygiene Womens accessories Hair care Health and Relaxation Facial skin care

    Must  indicate Usage condition + Ingredients + Storage

    Intimate products


    Must  indicate storage condition + usage condition + material

    Potential Weapons

    Kitchen Knife, baseball bat, weapons toys (Nerfs, Airsoft...)

    Must indicate normal usage condition, minimum age


    Others Baby Cars & remote control toys Dolls & Plush Educative Toys, Arts & Crafts Puzzles Scooters & Ride on Toys Sports Games Outdoor Toys Kids Tablets & Laptops Bricks, Blocks & Building Action & Toy figures Pretend Play Other Kids

    Must indicate minimum Age, Main material

    Sex toys


    Must indicate Minimum Age, Main Material